| Availability |
Date |
Document Title |
Description |
| Public |
10/11 |
Evaluation: Revolabs FLX2 Wireless Conference System
|
Results of WR's evaluation of the user experience provided by the Revolabs FLX2 wireless conference system. |
| Public |
03/11 |
Evaluation: 8x8's Virtual Office Pro VoIP and Unified Communications Solution
|
Results of WR's evaluation of 8x8’s Virtual Office Pro, a hosted PBX / VoIP phone service / unified communications (UC) and web conferencing service offering. |
| Subscription - VCP |
02/11 |
Company Profile - Apparent Networks
|
Information, insight, and analysis on Apparent Networks and its network performance monitoring offerings. |
| Public |
02/11 |
Painlessly Monetizing Online Training through Integrated eCommerce
|
Saving Time, Growing Revenues through Integrated Web Conferencing and eCommerce. |
| Subscription - VCP |
05/10 |
Company Profile - Extron
|
Detailed information, insight, and analysis on Extron's AV control system offerings. |
Subscription - VCP
|
04/10 |
The End of the AV Touch Panel?
|
This research note describes the currently available alternatives to traditional touch screen control panels, and the issues inhibiting their adoption by corporate end users. |
Subscription - VCP
|
02/10 |
Audiovisual Equipment Grades: Consumer, Prosumer, Commercial & Broadcast
|
This paper discusses the differences in audiovisual equipment grades and helps provide an understanding of the terms “Consumer”, “Prosumer”, “Commercial” and “Broadcast” as they applies to flat panels, video projectors, DVD’s etc. |
Subscription - VCP
|
02/10 |
Audio / Video 2.0 Energy Star Specifications: What This Means For AV Equipment Manufacturers
|
This research note discusses the Energy Star Audio / Video version 2.0 specifications and its impact and applicability on commercial audiovisual equipment. |
Subscription - VCP
|
01/10 |
It's All About Energy
|
This research note describes the notable technologies demonstrated at the USGBC conference, and describes some of the implications of the green movement for the AV industry. |
Subscription - VCP
|
12/09 |
Maximize AV Project Success By Understanding The Roles Of The Project Team
|
This research note identifies and discusses the project team roles for a typical commercial audiovisual project (of varying project size and complexity). |
Subscription - VCP
|
11/09 |
InfoComm International Leads Efforts to Develop Standards for Audiovisual Systems Design & Coordination
|
This research note provides insight and analysis into InfoComm's initiative to develop a standards document for the AV industry. |
| Public |
11/09 |
The New Imperative for Lecture Capture Solutions in Higher Education
|
How Competition, Affordability, and Business Benefits are Driving Adoption. |
| Purchase |
08/09 |
Conferencing Service Provider Spotcheck - Q2 2009
|
CSP Market Data - 51 tables and graphs in a 26 page report. |
| Purchase |
08/09 |
H1 2009 - WebMetrics - Web Conferencing End User Statistics
|
Quantitative data based on 158 buyers and users of web conferencing surveyed in July and August 2008. |
| Purchase |
07/09 |
Unified Communications as a Service
|
Hosted UC Market Strategies, Solution Offerings, and 6-Year Forecast. |
Subscription - VCP
|
07/09 |
Zer01 Mobile: Unlimited Mobile Voice, Data, and Web Access
|
This research note describes the Zer01 service model, how it differs from other mobile virtual network operators (MVNO), and the new opportunities the Zer01 service opens up for enterprises. |
| Purchase |
05/08 |
Asia Pacific Market Opportunities 2009
|
Market assessment of 6 local Asia Pacific CSP markets. |
| Public |
04/09 |
The Compelling Case for Video Telephony in Unified Communications
|
This white paper, sponsored by Avaya, explains how integrating video with telephony call control makes sense. |
| Subscription - VCP |
04/09 |
Alcatel Lucent's "Becoming A Dynamic Enterprise" Strategy
|
This research note discusses the company's “dynamic enterprise” strategy in light of current market and competitive conditions, and provides our opinion of this strategy. |
| Subscription - VCP |
03/09 |
Comparison Matrix - USB Speakerphones
|
Matrix including detailed comparison information on 18 USB Speakerphone offerings from leading vendors. |
| Public |
02/09 |
Ease of Use in Web Conferencing - Why it Matters
|
The cost benefits of making usability a priority. |
| Public |
01/09 |
Driving Operational ROI through Collaboration & Conferencing Services
|
This white paper provides insight into ways that sales, marketing, IT, and HR & training personnel can enhance efficiency and productivity in today's challenging business environment. |
| Purchase |
12/08 |
2008 Worldwide Unified Communications Services Forecast
|
Market sizing and forecast of hosted audio & web conferencing, videoconferencing bridging, and UC solutions. |
| Purchase |
12/08 |
2008 Worldwide Unified Communications Products Forecast
|
Market Sizing and Forecast of Premise-based equipment located at customer or service provider sites. |
| Public |
12/08 |
Empowering the UC Environment with Polycom's UltimateHD
|
A Next Generation Architecture for Integrating High Definition Videoconferencing into Unified Communications Deployments. |
| Purchase |
11/08 |
The Distance Education and e-Learning Landscape - Volume 2
|
Videoconferencing, Streaming and Capture Systems for Learning. |
| Purchase |
11/08 |
Rich Media Metrics - Conferencing Services - November 2008
|
Quantitative data based on a survey of 112 end users of 141 end users of conferencing services. |
| Purchase |
11/08 |
2008 Emerging CSP Markets Analysis & Forecast
|
Market Assessment of 10 Emerging Collaboration Service Provider Markets. |
| Subscription - VCP |
11/08 |
Creating Unified Communication Business Case Models That Really Work
|
This research note will look at what is needed by enterprises to produce an effective business case that models real scenarios with real investment costs, operating costs, and projected savings. |
| Subscription - VCP |
11/08 |
Seven Lessons Vendors Need to Learn to Avoid Disconnects With Their Enterprise Customers
|
This research note looks at why vendors and their enterprise customers often have difficulty in their business relationships with each other because they do not understand their ways of working. These are seven lessons vendors need to learn. |
| Public |
11/08 |
A Framework for Deploying Unified Communications
|
Using a repeatable process for optimizing your technology. |
| Public |
11/08 |
Integrating Two-Way Radio with Unified Communications Systems
|
This whitepaper describes why the oft forgotten voice capabilities of two-way radio should be considered when deploying a unified communications solution. |
| Subscription - VCP |
10/08 |
Microsoft Office Communications Server Release 2
|
Microsoft recently announced the contents and availability of Office Communications Server 2007 (OCS) Release 2. We detail these OCS product enhancements and provide our analysis and opinion. |
| Subscription - VCP |
10/08 |
Cisco Systems' Unified Communications and the Competitive Landscape
|
Cisco has upped the ante in the unified communications market and with a complete portfolio of solutions is increasingly in competition with Microsoft and IBM. |
| Public |
10/08 |
Telework and the U.S. Federal Government: At the Tipping Point
|
How the Federal Government is One Step Ahead in Adoption of Unified Communications for Distributed Workers. |
| Public |
09/08 |
Bringing the Meeting Room into the Digital Age
|
New Approaches to Brainstorming and Group Collaboration for 21st Century Meetings. |
| Purchase |
09/08 |
H1 2008 - WebMetrics - Web Conferencing End User Statistics
|
Quantitative data based on 149 buyers and users of web conferencing surveyed in June and August 2008. |
| Public |
08/08 |
WebMessenger: Mobile OCS in the Palm of Your Hand
|
A software solution that provides mobile phone users with OCS's presence, IM, and click-to-call capabilities. |
| Purchase |
08/08 |
Rich Media Metrics - Unified Communications and Collaboration - August 2008
|
Quantitative data based on a survey of 112 end users of unified communications and collaboration solutions. |
| Public |
06/08 |
Addressing the Challenges Facing the Distributed, 21st Century Business Through Telework
|
This paper, based in part on 22 interviews, discusses the business issues that are making Telework increasingly attractive to enterprises, the tools required, and issues to consider in implementing a telework program. |
| Purchase |
06/08 |
Conferencing Service Provider Spotcheck - Q1 2008
|
CSP Market Data - 48 tables and graphs in a 27 page report. |
| Subscription - VCP |
05/08 |
Mashup or Crashup? The Intersection of Real-Time Learning Tools with Learning Management Systems (Presented April 2008)
|
This presentation describes how mobile learning has created a new platform for LMS platforms and e-Learning in general. |
| Subscription - VCP |
05/08 |
Comparing Call Control in Microsoft OCS 2007 and IBM Lotus Sametime Unified Telephony
|
This research note compares and contrasts the unified communications call control mechanisms developed for Microsoft OCS and IBM Lotus Sametime Unified Telephony. |
| Purchase |
05/08 |
Mobile Unified Communications
|
Mobile Workforce Communications Choices for CXOs and Managers. |
| Purchase |
05/08 |
Rich Media Metrics - Channel Partners - May 2008
|
Quantitative data based on a survey of 151 qualified participants. |
| Purchase |
04/08 |
European Collaboration Services Market - 2008
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Subscription - VCP |
04/08 |
Enterprise Streaming - The Future is NOW! (Presented March 2007)
|
WR presentation covering enterprise streaming / webcasting basics, benefits, applications, deployment options, market trends, etc. |
| Subscription - VCP |
04/08 |
Echo360 Goes Head to Head Against Other Lecture Capture Solutions
|
In 2007 Echo360 was one of a group of new tools that began to emerge in the vocabulary of educational technologists: lecture capture solutions. Such products show great promise in coming years, though not all will survive a brutally competitive landscape. |
| Subscription - VCP |
02/08 |
Government Announces "Buy Chinese" Policy
|
Research note providing insight and analysis regarding the Chinese government's new policy requiring agencies to give preference to domestic products. |
| Public |
02/08 |
Choices in Unified Communications: Comparing Microsoft OCS 2007 to IBM Lotus Sametime 8.0
|
White paper contrasting and comparing the unified communications solutions offered by Microsoft and IBM Lotus. |
| Subscription - VCP |
02/08 |
Is Microsoft's Office Communications Server Your Videoconferencing Friend?
|
Microsoft Office Communication Server 2007 brings videoconferencing fully into the unified communcations world with interesting implications for the videoconferencing vendor community. |
| Subscription - VCP |
02/08 |
Unified Communications in a Web 2.0 World
|
Research note reviewing how Unified Communications will be delivered in a Web 2.0 environment. |
| Public |
01/08 |
Social Networking 101: What C-Level Executives Should Know
|
Research note designed to educate senior executives in social networking for planning / strategic purposes. |
| Purchase |
01/08 |
The Distance Education and e-Learning Landscape - Volume 1
|
Learning Management Platforms, Software and Tools. |
| Subscription - VCP |
01/08 |
Why Identifying Employee Work Types is Essential for Unified Communication’s Deployment
|
Research note describing why enterprises implementing Unified Communications should profile their different worker types and identify their specific UC requirements. |
| Subscription - VCP |
12/07 |
Social Networking: Opportunities and Risks for Enterprise
|
Research note examining how social networking can be utilized by enterprises (a segment called enterprise social networking or ESN) for transforming internal collaboration and customer communications. |
| Public |
12/07 |
Communications - Enabling the Business of Education
|
White Paper explaining how San Francisco State University Architected a 21st Century Collaborative Ecosystem. |
| Purchase |
12/07 |
Worldwide Unified Communications Services Forecast
|
Market Sizing and Forecast of hosted telephony (Centrex & VoIP services), audio & web conferencing, and videoconferencing bridging. |
| Purchase |
11/07 |
Worldwide Unified Communications Product Forecast
|
Market Sizing and Forecast of Premise-based equipment located at customer or service provider sites. |
| Public |
11/07 |
Scalable Sales and Marketing -- The Operational Impact of Web Conferencing
|
Survey data from over 1,000 knowledge workers assessing the current “state of the art” in using web conferencing in the sales process. |
| Public |
11/07 |
The Agile Trainer -- Creating Velocity for Online Learning
|
Survey data from over 450 professionals exploring uses of web conferencing for structured and ad hoc training purposes. |
| Public |
11/07 |
Collaboration with Teams and Partners -- Achieving Productivity Gains Inside and Outside Your Business
|
Survey data from over 1500 respondents concerning attitudes and use cases for web conferencing to support collaboration inside and outside their businesses. |
| Public |
11/07 |
Implementing Microsoft's OCS 2007 in Real-World Telephony Environments – Getting the Benefits Without Breaking the Bank
|
This white paper describes a middleware method for integrating over 100 different kinds of PBXs with Microsoft OCS at a very competitive cost. |
| Purchase |
10/07 |
Microsoft’s Software-Powered Unified Communications Strategy
|
A Critical Assessment of Office Communications Server 2007 and its Fitness as an Enterprise Communications Solution. |
| Subscription - VCP |
10/07 |
Recent IBM Moves and Their Impact on its E-Learning Offerings
|
Research note exploring the capabilities of the IBM Lotus Learning Management System and the IBM Workplace Collaborative Learning LMS, as well as recently introduced Quickr collaboration software. |
| Public |
09/07 |
Leveraging Technology in the Pre-Trial Process
|
Using Rich Media and Workflow Management to Streamline Criminal Procedure. |
| Subscription - VCP |
09/07 |
A 10 Point Guide for Implementing IP Telephony in the Enterprise
|
This Research Note is an essential guide to practical implementation of IP Telephony. |
| Public |
08/07 |
Using Conferencing and Collaboration to Reach Carbon Neutrality
|
A primer on the issues surrounding climate change and how organizations can address greenhouse gas reduction through responsible adoption of conferencing and collaboration. Includes survey results from more than 225 European-based users of conferencing. |
| Purchase |
08/07 |
Asia Pacific Collaboration Services Market - 2007
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Subscription - VCP |
08/07 |
Second Life: Flavor-of-the-Moment or Valuable Distance Education and e-Learning Tool?
|
Will Second LIfe go mainstream as an online educational tool? What are its latest applications and what dangers does it face in going mainstream? |
| Public |
08/07 |
Going Online to Put the 'Consultative' Back into Consulting: Extending Reach, Enhancing Relationships, and Building Sales
|
Testimonials and practical tips for deploying web conferencing as a tool for selling and delivering consulting services. |
| Public |
08/07 |
Shifting Training to Online Learning: Extending Reach, Improving Productivity, and Keeping Learners Involved
|
Testimonials and practical tips for deploying web conferencing as a means of delivering effective online training. |
| Public |
08/07 |
Virtualizing Sales and Marketing: Driving Revenue, Lowering Costs ... and More
|
Testimonials and practical tips for deploying web conferencing as a means of improving sales and marketing results. |
| Public |
07/07 |
IBM’s Unified Communications and Collaboration Strategy
|
This white paper contains a summary of IBM’s unified communications and collaboration strategy centered around Lotus Sametime and the Eclipse open software development model. |
| Subscription - VCP |
07/07 |
Comparison Matrix - Desktop Client / Server Conferencing Solutions
|
Matrix including detailed comparison information about 35 desktop client / server conferencing solutions available from 31 vendors. |
| Purchase |
05/07 |
North American Collaboration Services Market - 2007
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Subscription - VCP |
05/07 |
Microsoft's SharedView: Much Much More Than NetMeeting Done Right
|
Based on SharedView's beta release, this is WR's first look at Microsoft's latest entry web conferencing offering - and our assessment of its potential impact. |
| Subscription - VCP |
05/07 |
New Data Shows Web Conferencing is Becoming a Key Component of Blended Learning in Training Environments
|
Thoughts on recent quantitative and qualitative surveys and interviews with training professionals who use web conferencing. |
| Subscription - VCP |
05/07 |
Mitel’s Acquisition of Inter-Tel
|
This research note describes some behind the scenes maneuvering that may have influenced Inter-Tel’s acquisition. |
| Purchase |
05/07 |
Telephony-Based Unified Communications 2007
|
Improved Enterprise Efficiency versus the Perceived Pain of Adoption. |
| Purchase |
05/07 |
IBM’s Unified Communications and Collaboration Strategy: Big Blue’s Big Bet on Eclipse and Sametime
|
This report contains a detailed third party analysis of IBM’s UC2 strategy, a competitive analysis of IBM versus Microsoft, and our predictions of IBM’s chances for success in the unified communications marketplace. |
| Subscription - VCP |
04/07 |
Google Buys Marratech Software Technology (and Engineering Talent)
|
The potential impact of Google's acquisition on three groups: desktop collaboration vendors, Marratech's customers, and knowledge workers. |
| Subscription - VCP |
04/07 |
Comparison Matrix - Conferencing Scheduling / Management Solutions
|
Matrix including detailed comparison information on conferencing scheduling / management solutions. |
| Purchase |
04/07 |
European Collaboration Services Market - 2007
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Public |
03/07 |
Web Conferencing's Expanding Role in Training
|
Results from a Quantitative Survey of 533 Trainers on Use of Synchronous and Asynchronous Training Tools. |
| Subscription - VCP |
03/07 |
Beyond Podcasting for Education: Gabbing and Yacking for Connectedness
|
New audio plus services for educational and e-learning applications. |
| Public |
03/07 |
Case Study: Kuepers Inc. Architects & Builders
|
Architecting Success Through Mitel’s IP Telephony Platform Integrated with Microsoft’s Live Communications Server. |
| Subscription - VCP |
12/06 |
Unified Communications: Wishful Thinking vs. Real Value
|
This research note takes a critical view of what it will take to justify unified communications in the enterprise. |
| Subscription - VCP |
11/06 |
Presence In Your Pocket: Mobile Unified Communications
|
Unified communications is moving to the mobile phone. Will presence and other UC capabilities in your pocket be useful? |
| Subscription - VCP |
11/06 |
Reflections On Mobile 3G Video In North America: Fragmenting From Rest Of World
|
How country cultures, cell phone technologies, and mobile operator attitudes about video services are leading to a geographical fragmentation of personal mobile video services. |
| Public |
10/06 |
Converged Collaboration & Conferencing Services
|
Understanding the Costs, Benefits, and Advantages of Unified Communciation Networks, Applications, and Work Processes. |
| Purchase |
09/06 |
A Buyer's Guide to Collaboration Managed Services -- Organizational Use Copy
|
Tools for a Managed Services Strategy & Presentation of Major Service Providers. |
| Purchase |
09/06 |
A Buyer's Guide to Collaboration Managed Services -- Single User Copy
|
Tools for a Managed Services Strategy & Presentation of Major Service Providers. |
| Public |
08/06 |
The Vital Role of Web Conferencing in Small and Medium Enterprises
|
Web conferencing has shown remarkable attractiveness to small / medium enterprises (SME). This white paper reports on survey of almost 1,600 Citrix GoToMeeting SME users. |
| Subscription - VCP |
08/06 |
The Nortel-Microsoft Innovative Communications Alliance: Innovation or Innovative Marketing?
|
WR examines the Nortel-Microsoft partnership and explains what it means for other telephony vendors and end users. |
| Purchase |
06/06 |
China Rich Media Conferencing Channel Network Guide
|
Locating Partners and Solutions in the Middle Kingdom. |
| Subscription - VCP |
06/06 |
Out of the Lab and onto the WAN: Lab Management & PC Monitoring Software Collide with Web Conferencing
|
New PC-based tools have become available that in various ways extend synchronous instructor-to-learner, learner-to-learner, or team-to-team interactions. This research note discusses NetOp School, DyKnow Vision, and Perspective Labs PERSPECTIVE. |
| Subscription - VCP |
05/06 |
Present, Accounted For, and Unproductive
|
This research note discusses how presence, IM, and a unified communications system can actually lead to lower productivity unless system controls and discipline are used to minimize non-essential interruptions. |
| Public |
05/06 |
Emerging, Converging Collaboration Solutions for K-12 Learning Communities
|
The Benefits of Conferencing, Collaboration, and Presence Through IP Technologies. |
| Subscription - VCP |
04/06 |
Comparison Matrix - Desktop Client / Server Conferencing Solutions
|
Matrix including detailed comparison information about 48 desktop client / server conferencing solutions available from 38 vendors. |
| Purchase |
03/06 |
Avaya's Unified Communications Strategy
|
Business Accelerator or Technology Trap? |
| Purchase |
12/05 |
Local CSP Markets 2005 - Asia Pacific
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Purchase |
11/05 |
Local CSP Markets 2005 - North America
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Purchase |
08/05 |
Local CSP Markets 2005 - Europe
|
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. |
| Purchase |
07/05 |
Microsoft's Presence-Enabled Real-Time Communications Strategy
|
What Every Organization Should Know about the 800 Pound Gorilla's Voice, Video, and Web Collaboration Solutions & Partner Ecosystem. |
| Purchase |
04/04 |
Cisco Systems & the Battle for the Enterprise Collaboration Desktop
|
Wainhouse Research's analysis of Cisco Systems' unified IP telephony, IP video, and web collaboration strategy and products. |
| Purchase |
04/03 |
Riding the Web Conferencing Tsunami
|
A Detailed Look at Products, Services, and Finding the Optimal Solution. |