Summary
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Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, interviews with end user companies indicate that this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion in the marketplace.
This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation, to a managed process, tying the technology to an organization’s people, processes, and business objectives. |
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