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Subscription FAQsThe answers to some of the most common questions regarding Wainhouse Research (WR) subscription services are provided below:
Is All Content on the PLATINUM Website Available to All Website Visitors?
Although the majority of content on the PLATINUM website is available FREE to all website visitors (in some cases registration is required), some content is available to content subscribers only. Your subscription status is as follows:
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 VCP - In order to view your VCP subscription options, you must Log On or Register (FREE).
How Do I Know Which Content I Can View / Download?
To see whether or not you have access to a specific content item (and the access level required for that content item), please look for the access tags below:
 = Content available to you (either available to all, or available to you via a paid subscription / individual document purchase).
 = Content available to registered visitors only (registration is FREE).
= Content available through one (or more) of WR's subscription services
 = Content available for purchase only (not by subscription).
Are the WR Comparison Matrices Available in Excel (XLS) Format?
Yes – For a nominal additional fee per year, subscribers can gain access to the comparison matrix source files in Excel (XLS) format. Please contact . for details.
Just How Objective Is WR's Subscription Content?
The Wainhouse Research staff works hard to provide straight-shooting, honest analysis and opinions in all of our content. The distribution of our documents may be sponsored, but the content itself is always third party and objective.
Can I Make Content Topic Requests?
Yes - please submit your content request via email by . Although we will do our best, we cannot guarantee that every content request will be fulfilled.
What is WR's Errors and Omissions Policy for VCP / PLATINUM PRO Subscription Content?
WR’s goal is to provide our VCP subscribers with the most up-to-date and accurate coverage possible. In the event that WR is informed of inaccurate or missing information related to the coverage of a VCP subscriber’s company or offering, WR will make every effort to remedy the situation within two (2) business days. For issues related to coverage of non-VCP subscribers, WR will assess the impact of the situation and perform any appropriate updates as we deem necessary.
Are Wainhouse Research Reports Included in the WR's Subscription Services?
Visual Communication Practice (VCP) subscribers enjoy access to ALL content focusing on the following markets:
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Videoconferencing (including group VC, desktop VC,telepresence, managed services, etc.)
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Streaming (including products and services)
This includes a variety of segment reports and other coverage documents that are normally only available for purchase.
Please note, this website also hosts a variety of other segment reports focusing on other topics (e.g. audio conferencing, web conferencing, distance education, etc.) that are NOT included in the VCP Subscription.
If my company size changes significantly, how does this impact my subscription?
- If during the term of the subscription, the subscriber acquires another company or hires additional people, the company’s existing subscription will cover all employees within the organization. Note, however, that this may increase the subscription cost for future renewals.
- If the subscriber is acquired by a non-subscriber company, the subscriber company’s existing subscription will cover only the employees of the original subscriber company. To extend the subscription to cover all employees in the combined organization, a new subscription must be purchased. A credit will be provided for the time remaining on the prior subscription.
- If during the term of the subscription it determined that a subscription was priced based on an inaccurate total number of employees, WR reserves the right to retroactively charge the subscriber for the difference between the amount paid and the correct subscription cost.
Can I License Subscription Content for Distribution Outside My Organization?
Yes - subscription content can be licensed in a variety of ways. The standard pricing for unlimited, non-exclusive distribution licensing ranges from US $5,000 for a typical research note to US $20,000 for a product / service comparison matrix.
Can I Cancel My Subscription?
Cancellations are possible only before the first piece of subscription content has been downloaded. Note that canceled subscriptions will be subject to a cancellation fee of up to 20% of the subscription price.
For additional information about the Wainhouse Research's subscription services, please contact .
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