Summary
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Exactly what defines a successful videoconferencing session? If a company claims to have a videoconferencing success rate of 95%, exactly what does that mean?
These are questions that have plagued the videoconferencing industry for more than 20 years. Unfortunately, there is no pre-defined or generally-accepted methodology for measuring videoconferencing success. As a result, it is difficult for enterprise videoconferencing managers to measure their own performance, and compare their company’s performance to that of other organizations.
In hopes of clarifying the issues surrounding the measurement of VC success, WR conducted interviews with 20 enterprise videoconferencing managers responsible for global videoconferencing deployments. |
This white paper, sponsored by
Bristol-Myers Squibb,
Polycom and
York Telecom, highlights the information learned from these interviews, and provides a set of recommendations and guidelines for organizations to measure and track their videoconferencing success. In other words, this paper defines the first ever benchmark for VC success.
This FREE white paper is a must read for anyone charged with providing and managing enterprise videoconferencing.
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