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The world of business communications is changing. Multiple communications channels coming from multiple directions - including videoconferencing, telepresence, unified communications, tablet, pad, and smartphone devices - have created a confusion level with enterprise conferencing and collaboration managers unlike any seen before.
Wainhouse Research has been engaged by a range of enterprises to help companies develop a roadmap for their visual communications and collaboration deployments, and to help them understand how a UC platform may or may not help them meet their future goals. Integrating audio, video, and web communications, particularly if embedded into business processes, can deliver multiple benefits ranging from reduced travel costs to shortened product development cycles, but integration also has its costs and risks. During the course of these consulting engagements, we have identified key steps that can help enterprises evaluate their future communications and collaboration needs, and identify solutions that best meet these needs.
This research note is intended to introduce the readers to this methodology and to assist them in the creation of a strategic plan or roadmap for their enterprise communications.
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