Summary
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The drive to save IT costs in the enterprise is never more relevant than it is today and unifying communications is now a key activity. This report provides decision makers and technology strategy planners with an unambiguous resource that describes the hosted unified communications market and the forces driving companies to consider a hosted UC solution versus locating it on-premises. We describe 16 hosted vendor unified communications solutions including those from hosted messaging providers, hosted VoIP vendors, carriers, and from the major premises-based providers, Microsoft, IBM, and Cisco, all of whom have recently launched hosted UC services offerings. In a unique analysis, we rigorously compare the TCO of a hosted UC solution to a premises-based UC solution over a three-year operating period. |
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